Refund policy

 

Refund & Return Policy

At The Confidential Glow, every order is carefully prepared and packaged to ensure that you receive quality products. Due to the personal-use and hygienic nature of our beauty and cosmetic products, all sales are final.

We do not accept returns, exchanges, or issue refunds for:

  • Change-of-mind purchases

  • Products ordered by mistake

  • Preference regarding color, scent, texture, or appearance

  • Products that have been opened, used, tested, or altered

  • Shipping delays outside our control

  • Orders sent to an address entered incorrectly by the customer

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 calendar days of delivery at [YOUR CUSTOMER-SERVICE EMAIL].

Your email must include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs or video of the product

  • Photographs of the shipping package and label

Claims submitted after the three-day period or without the requested documentation may not be eligible for assistance.

After reviewing your claim, The Confidential Glow may offer a replacement or another appropriate resolution. Products must not be used, discarded, or altered while the claim is under review. A refund is not guaranteed.

Missing Packages

The Confidential Glow is not responsible for packages that are marked “delivered” by the shipping carrier but cannot be located. Customers should first check with household members, neighbors, and the shipping carrier.

Please contact us if you need information to assist with submitting a carrier claim. The Confidential Glow is not responsible for packages lost or stolen after confirmed delivery.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee that an address can be changed after an order has been placed.

Orders returned because of an incorrect, incomplete, or undeliverable address may be reshipped at the customer’s expense. Original shipping charges are nonrefundable.

Order Cancellations

Orders begin processing shortly after they are placed. For this reason, cancellations and order changes are not guaranteed. Once an order has entered processing or has shipped, it cannot be canceled.

Allergies and Sensitivities

Customers are responsible for reviewing product ingredients before purchasing and performing a patch test when appropriate. Please discontinue use immediately if irritation occurs.

The Confidential Glow is not responsible for individual allergies, sensitivities, or reactions when ingredients and product information were disclosed before purchase. Please consult a qualified healthcare professional if you have concerns about using a product.

Final Sale Agreement

By completing a purchase from The Confidential Glow, you acknowledge that you have reviewed and agreed to this Refund & Return Policy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Last updated: September 12, 2026